Customer Service Soft Skills Series is a collection of 5–15-minute modules designed to teach students the essentials of providing excellent customer service. Through videos and competency-building activities, students learn how to demonstrate key traits, choose the right support channel for each situation, and de-escalate tense interactions.
Upon completion of these materials, students will understand the steps to take during a challenging customer interaction and the importance of providing quality customer service.
Upon completion of these materials, students will have learned different methods businesses use to offer customer support and why they are offered.
Upon completion of these materials, students will learn some of the most valuable traits for customer service employees and what they can do to practice and improve.
MyCareerCorner is a series of short, 3–5-minute video Q&A from individuals across different careers and occupations giving insight and advice about their job, industry, and real-life professional experiences. Each MyCareerCorner episode includes an online activity that will challenge students to think deeper about the cluster and apply what they’ve learned.
Upon completion of these materials, students will have identified the importance of different elements in the Mortgage Banking industry, and considered how mastering those elements could help them succeed in their own career.
Upon completion of these materials, students will know the importance of part-time jobs and other professional experiences in preparing for their future in the workforce.
Upon completion of these materials, students will understand the importance of customer service in the sales industry and identified a job that would give them exposure to customer service to build their skills.
Upon completion of these materials, students will have explored what it takes to be an Operations Manager and reflected on the importance of developing a variety of skills.
Upon completion of this Microlesson, students will have heard advice for beginning a career manufacturing and considered whether this field could be a good fit.